Pick n Pay at a glance
The Pick n Pay Group is a grocery, clothing and general merchandise retailer, selling a wide range of products at very competitive prices under our Pick n Pay and Boxer brands. Since 1967 when consumer champion Raymond Ackerman purchased the first four stores in Cape Town, the Group’s vision has grown and expanded to encompass stores in South Africa, Namibia, Botswana, Zambia, Swaziland and Lesotho. In addition Pick n Pay owns a 49% share of a Zimbabwean supermarket business, TM Supermarkets. The Group is managed through its South Africa and Rest of Africa divisions.
85 000 people across our owned and franchise operations
9 million customers
1 560 stores
R77.5 billion turnover
Our long-term strategic plan has delivered compound annual growth in profits of 24% over the last four years
- Owned and franchise stores in seven countries in southern Africa
- Brands: Pick n Pay and Boxer
- Hypermarkets, supermarkets, convenience stores and online platform
- Serving customers across all income groups
- Food, non-edible groceries, clothing, health and beauty, liquor, tobacco, pharmaceuticals, building and hardware and general merchandise
- Branded merchandise and private label
- Value-added services
Pick n Pay is a multi-format, multi-channel retailer with a strong and diverse portfolio of stores.
Pick n Pay is an inclusive brand, not aimed at serving a single customer demographic but focused on being the retailer for all, from the most affluent sections of society to those who are less fortunate and for whom price is of the utmost importance. The middle-income South African consumer, however, makes up the largest portion of our customer base. Pick n Pay operates on both an owned and franchise basis, providing a wide range of products and value-added services, and includes an online offering. Pick n Pay is focused on delivering an exceptional customer offer, including range, quality, price, availability and service. Pick n Pay has a strong growth plan, benefiting from the flexibility of its formats and its leaner operating model, and will focus on bringing its offer to communities where we are not yet well represented, including through small convenience stores.
Our Boxer stores provide a “one-stop shop” for middle to lower-income shoppers in South Africa and Swaziland.
Boxer offers quality products and services at very affordable prices. Stores offer essential daily commodities such as maize meal, rice, samp, sugar, oil and beans, perishables, health and beauty, general merchandise and bulk-buy offers. The stores also offer fruit and vegetables, butcheries, bakeries and deli sections providing a choice of prepared convenience meals. There are no franchise stores under this brand. While Boxer now has reach across all nine provinces in South Africa, with the recent opening of its new Khayelitsha store in Cape Town, its geographical heartland is KwaZulu-Natal and the Eastern Cape. Boxer will continue to grow and expand in areas where the Group knows it can serve the needs of communities through its wide product range, affordable prices and community-rooted staff.
The Group has a 49% investment in its associate TM Supermarkets in Zimbabwe.
TM Supermarkets is one of the most trusted retail brands in Zimbabwe. With its pay off line “Real Value Always” customers are offered a wide range of groceries and perishables, with a limited range of general merchandise and a fresh offering which caters specifically for the communities it serves at competitive prices. With its reach, TM Supermarkets draws its customers from all communities and income groups across Zimbabwe, while store formats range from convenient small supermarkets to larger supermarkets.
- OUR CUSTOMER OFFER
- OUR ENDURING PRINCIPLES
- OUR WINNING TEAM
OUR CUSTOMER OFFER
We put customers at the heart of our business. Through our Pick n Pay and Boxer brands, the Group serves customers across the diverse spectrum of South African society, and is expanding its reach into the African continent. More than half of all South Africans regularly shop in our stores and we have some of the most loyal customers in the country.
Our offer to customers focuses on food, non-edible groceries, clothing, liquor, tobacco, health and beauty products, pharmaceuticals, building and hardware and general merchandise. The offer also includes value-added services such as third-party bill payments, financial transactions at till points (including mobile money), ticketing services, airtime sales and the sale of gift cards. In addition to manufacturer-branded products, we have a growing private label range, in both Pick n Pay and Boxer, to suit every budget.
The Group operates on both an owned and franchise basis and has 1 560 stores across all formats, including its investment in TM Supermarkets in Zimbabwe. Our stores range from large hypermarkets where customers can buy everything under one roof through to small convenience stores where customers can quickly shop for their immediate needs. In addition, we operate the largest online grocery business in Africa, giving customers the opportunity to shop from their homes and have their order delivered to their door in one-hour time slots.
OUR ENDURING VALUES
We put customers at the heart of our business. This philosophy informs everything we do, from how we treat our customers, the product range we offer, to how we design our stores. Every customer is different and their needs are constantly changing. Putting the customer first means we work hard to understand them and how we can serve them better. We are focused on delivering good quality at great prices; improving the shopping experience and serving our customers in a variety of store formats that are appropriate to their shopping needs. We appeal broadly across all sectors of society, and seek to move hand-in-hand with the changing needs and aspirations of our customers.
We work in partnership with our more than 7 000 suppliers and service providers to provide outstanding value and convenience for our customers. We transport, store and display our products as efficiently as possible to keep costs to a minimum. Our focus on centralisation has increased our business efficiency. The scale of our business allows us to give our suppliers sufficient volume so that they can plan and manage their operations to reduce costs. Our scale also allows us to spread our fixed costs over substantial volumes, reducing our unit costs. By becoming more efficient we are able to reinvest in improving the customer experience, thereby increasing turnover and in turn enabling us to run an even more efficient business.
Doing good is good business
Customers reward those businesses that they believe are at the heart of society and who give back to the communities they serve. As customers reward us with their loyalty, we are able to grow, serve more customers, generate more jobs, and help more communities – whether by supporting local groups during times of crisis, helping to develop local suppliers and small businesses, tackling societal challenges like obesity and climate change, or building the capacity of our youth and women to contribute meaningfully to society.
For five decades Pick n Pay has played a valuable role in the economic and social development of southern Africa. We make a positive direct contribution to the communities we serve through the supply of high-quality, affordable food, and provide significant employment and economic opportunity across our value chain. We add to this through our comprehensive sustainability strategy and our work on environmental responsibility, employee opportunity and diversity, promoting healthy living and doing good in the local community. We are a strong brand, valued within society, built on a genuine desire to make life better for our customers and to make a positive contribution to the communities in which we live and work.
GROWING A WINNING TEAM
We employ 54 300 people in our owned stores and operations which, with franchised stores, extends to almost 85 000 people working under the Pick n Pay and Boxer banners in seven countries. Working at Pick n Pay is more than a job; it is an opportunity to learn, develop new skills and benefit through teamwork. We are committed to training, developing and empowering our people.