Business model

We procure quality products at the best available prices, and by operating a lean and efficient business, supported by a strong and talented team, are able to provide our customers with a tailored range of high-quality food, grocery and general merchandise products at competitive prices. Through ongoing investment in the customer offer, we are able to drive sales, and grow value for all.

Our business model, by keeping our customers at the very centre of our focus, has delivered long-term returns for all stakeholders across our value chain, for 50 years.

The business model is supported by outstanding information technology, which allows for integrated product forecast and replenishment, efficient staff scheduling and accurate and transparent reporting. Our point of sale systems are also able to provide extensive value-added services to our customers and support our world-class Brand Match and Smart Shopper programmes.

Our business model is underpinned by strong corporate and social governance, with unique values at its core. We have a strong and experienced management team that operates within a sound risk management framework and ensures that the business can grow, adapt, change and innovate without placing stakeholders at any undue risk, and always considers the social and environmental impact of our operations. The business has demonstrated capital efficiency and working capital excellence in the funding of operations, delivering strong returns on capital employed.

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Source and buy products effectively

  • Buying better for the customer
  • Securing future supply through strong supplier relationships
  • Committed to ethical sourcing and food safety

Competitive customer offer

  • Leading product offer at competitive prices
  • World-class stores within customer reach
  • More convenience including value-added services

High-performance team

  • Focused on customer service
  • Most talented and diverse retail team
  • More employment through growth

Cost effective and efficient operations

  • Increasingly efficient supply chain
  • Lean operating model in world-class stores
  • Most attractive franchise model

Drive sales

  • Grow sales in line with, or ahead of the market, by providing great value, service and innovation for customers

Sustainable long-term growth

  • The Group’s business model is designed to drive sales in a competitive market, generating long-term growth for all stakeholders